Return and Exchange Policy

Mad Scrubs Return Policy: 

Hey there, Mad Scrubs fam! We want to make sure you're aware of our return policy, so here are the details: 

Return Timeframe: 

• You have 30 days from the date of receiving your items to request a return or exchange. 
• Once your return request or exchange is accepted, you'll have 10 days to ship the items back to us. 
• Please note that if 10 days pass without shipping the items for return, we will void your shipping label. 

Eligibility: 

Note: Final Sale and Customized items are not eligible for refunds or exchanges. 

To be eligible for a return or exchange, your items must meet the following conditions: 

• To be eligible for a return or exchange, your items must be in the same pristine condition as when you received them. 
• Items should be unworn, unused, in original packaging and still have their tags attached (No Signs of wear). 
• Please ensure that your items are free from unusual odors, pet hair, human hair, deodorant stains, or any other stains. Soiling of any kind, including deodorant, detergent, makeup, perfume, or strong scents, classifies the items as non-returnable and non-refundable. 
• Mad Scrubs LLC will not issue refunds or exchanges for items with visible signs of wear or soiling. 
• All items are rigorously inspected upon receipt. Mad Scrubs LLC will not issue refunds or exchanges for items that do not meet the above conditions. 
• Mad Scrubs LLC reserves the right to refuse a return or exchange that does not meet these conditions above and that has been worn, laundered, or excessively soiled. If you wish to have non-returnable items returned to you, you'll be responsible for the shipping costs.  

Returns: 

• Whether you've simply changed your mind or the product isn't right for you, you can return it within 30 days of the date you received it for a refund. 
• In the case of a return, a return handling fee of $5.00 will be deducted from the total refund, while in the case of an exchange, we will cover the shipping costs once. 
• Items returned without a return request will not be accepted. 

Please note that original shipping costs and shipping protection are non-refundable. 

Exchanges: 

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will ship out your requested items and provide a new tracking link. Final Sale and customized items are not eligible for exchanges.  
• Please note that only one free exchange is allowed. Once your items are exchanged and you'd like to request another exchange or return, you will have to cover the full shipping cost which will be deducted from your refund. 

Thank you for understanding. 

Receiving a Refund 

• A refund will be issued once we have received your returned item(s) and they have been inspected. Any items that are damaged when we receive them are not eligible for a refund.  
• Your refund will be credited to the original form of payment used for the original transaction.  
• Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers. 

Return of defective, damaged or incorrect products 

• It is the customer's responsibility to inspect the merchandise upon receipt. If a product is defective, damaged or does not correspond to the invoice, please contact us within 7 days of receipt of your items with Subject Line: Orders at info@wearmadscrubs.com Please leave the labels on the garments. 
• Attach photos of the product in question and your order number to your e-mail. We will contact you within 24 to 48 hours and replace your item at no additional charge. 

We want your Mad Scrubs experience to be top-notch, so if you have any questions or need assistance with returns, reach out to our friendly customer support team at info@wearmadscrubs.com. Thanks for being a part of our Mad Scrubs Fam!