Shipping Policy
Hey there, Mad Scrubs fam! We want to fill you in on our shipping policy to ensure you're in the loop:
Handling Time:
Give us 1-2 business days to handle (aka to package) your order with care.
Shipping Time:
For our West Coast fam, shipping usually takes 1-3 business days.
If you're on the East Coast, expect your package to arrive within 2-5 business days.
In case of any unexpected delays, drop us an email at info@wearmadscrubs.com with your order number, and we'll do our best to assist you.
Lost Packages:
While we can't control what happens once your order leaves our hands, we've got your back.
If your package goes missing, contact your delivery carrier to initiate a claims report for a search or reimbursement.
We wish we could do more, but please understand that once it's out of our control, it's in the carrier's hands.
Check Your Inbox (and Spam):
Double-check your spam folder for any order confirmations or updates, just in case they decide to take a detour.
To avoid future emails going to spam, make sure to add our email to your address book.
We're here to make your Mad Scrubs experience the best it can be. If you have any questions or need further assistance, reach out to us. Thanks for being a part of our Mad Scrubs Fam!
OUR STORY
With nearly three decades of collective experience in the medical field, including 17 years as a phlebotomist and 12 years in the EVS department, scrubs have been an integral part of our journey. Throughout our careers, we've tested countless brands and styles, often yearning for more functionality and improved materials. And then it dawned on us: why not build our own line of scrubs, tailored to our exact specifications and vision. That's when Mad Scrubs was born—a brand created by healthcare professionals for healthcare professionals.
HOW WE DID IT
Driven by our passion for healthcare and a burning desire to revolutionize medical apparel, we collaborated with skilled and committed manufacturers. Countless hours were dedicated to perfecting every aspect, ensuring our scrubs are not only stylish but also high-performance. The result? Mad Scrubs—a brand crafted with love, designed to enhance your professional journey. Welcome to Mad Scrubs, where fashion meets function and where we're all about embodying the healthcare community in style. Let's make waves together!
WHAT MAD SCRUBS MEAN
When people ask us about the meaning behind our brand name, MAD Scrubs, it's a reflection of the bond between us - Monique and Domonique - as sisters and business partners. MAD Scrubs is an acronym formed from the first initials of our names, representing our shared dedication and unwavering commitment.
We wanted to go beyond just putting our names on a label. MAD Scrubs embodies the essence of our journey, where we took our firsthand experiences in the medical field and channeled them into designing scrubs that meet our own high standards. Every stitch, every detail has been thoughtfully considered to ensure that our scrubs deliver on the things we value most.
So when you wear MAD Scrubs, know that you're not just wearing a brand. You're embracing a labor of love, tailored to the very things we sought in scrubs throughout our careers. It's our way of sharing our passion and dedication with fellow healthcare professionals, empowering you to look and feel your best while making a difference in the lives of others. Welcome to MAD Scrubs, where style, functionality, and our personal touch come together to redefine medical apparel.